Complaints procedure

Complaints Handling Procedure

It is the aim of Howlett Leasing to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint:

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

To register a complaint contact us by either:
email info@howlett-leasing.co.uk
calling us on 07961053907
or write to us at Sudbury Road, Lavenham, Sudbury, Suffolk, CO10 9PJ

We aim to resolve all our customer complaints internally. If, however, if you are not satisfied with the final outcome of our complaints procedure, the Financial Ombudsman can be contacted, details can be found at www.financial-ombudsman.org.uk

Non-financial complaints can be directed to Trading Standards

You may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.